FAQ Questions and feedback We will respond to all the feedback given with contact information in person. It is also possible to give us feedback anonymously. Feedback will be treated confidentially. Answers to frequently asked questions and feedback will be published in this column (without sender information). Use feedback form or email (library(at)karelia.fi), to send us feedback or questions. See library’s help videos at Finna. What is the self-service library? The self-service library is open from Mon to Fri 7-20, even when the customer service is closed and there is no library staff present at the library. You can use self-service to borrow and loan books. Cameras are monitoring the library. During the self-service hours, you can: borrow and return material pick up reservations use the computers read books, magazines and newspapers work at the library. Make sure that you have a library card and your borrowing rights are ok, if you want to borrow books etc. from library's collections during self-service hours. Notice: Library's doors are open Mon-Fri 8-20 but building E's main door closes at 17.00 (on Mondays 18.00). During holidays check the campus door opening hours from the janitor. After opening hours you must have a pass to enter the building. The pass costs 30 euro and you can purchase it from Tikkarinne Campus' janitor. Only Karelia UAS students can have the pass. You have to prove yourself to be a Karelia UAS student (for example with a valid student card). What does Finna mean? Library collections can be found on Finna at karelia.finna.fi. At Finna, you have access to library’s databases, ebooks, ejournals, dictionaries etc. and you find information on library’s printed books and periodicals. You can also make a reservation of library materials on loan and renew your loans. To find the collections of other Finnish libraries, archives and museums, go to finna.fi. Can I return books when the library is closed? You can use library’s automated book return machine even when the library is closed. It is located on the right from Tikkarinne Campus’ main entrance, along the downhill walkway (map). Why can't I renew my loans? It is not possible to renew your loans, if the items have been requested by another customer or if you have fees 10 € or more. You can renew your loans max. 20 times. Every day, at 22-23 the library database is not available because of backups. If renewal fails repeatedly, you might want to clear your browser cookies, browsing history, etc., and then try again. How do I make a reservation? You can make reservations at Finna or at the library. Only the material on loan can be reserved. If items are available at the library, please ask library staff to make a reservation (by email / phone / chat). Available notices are sent by email. After receiving the notice, you can pick up your reservations from the self-service shelf nearby the customer service. If you do not want to use the self-service pick up for some reason, please inform the library staff. Reservations are free of charge, but the fee for an uncollected/not-cancelled reservation is 1 euro per reservation. You can cancel your reservation at Finna, if the item is not ready for pick up and you have not received a notice yet. If the item is ready for pick up, contact the customer service, to cancel your reservation. Is there a colour printer or scanner in the library? There is a multifunction printer on the library’s second floor (beside computer lab), which you can use as a colour printer, a scanner and a copying machine. Printing and copying are free, take your own papers with you. Printing is possible only for Karelia students and staff. My account will expire. What should I do? Contact the library to keep your account valid. The validity of the account is approximately 5 years at a time. We will send you an email in advance, and ask you to contact the library if you want to keep your account valid. At the same time, we will check your contact information. You can contact us by email / phone / chat or you can visit the library. Karelia UAS Library is open for everyone and it is not necessary to study at Karelia UAS to use the library.